Service line — call or text
Residents
Repairs, rent, and how to reach us.
If something in your apartment needs attention, the service line is the fastest way to reach the people who can fix it. It is answered live during business hours, and messages are taken around the clock.
By email
Reporting a repair
Tell us the building and apartment, what's wrong, and the best number to reach you. Photos help more than anything else.
- Emergencies — no heat, no hot water, a gas smell, flooding, or fire. Call the service line right away. If it is a gas leak or a fire, call 911 first.
- Everything else — leaks, appliances, locks, lights, pests. Call or text the service line and it goes to our field team the same day.
- Access — we will let you know when someone is coming. Nobody enters an apartment without notice except in a genuine emergency.
Rent and billing
Questions about a balance, a payment that hasn't posted, or a lease renewal go to the same place.
- Email info@peckmeadow.com with your building and apartment and we'll pull up the account.
- Lease renewals are sent well ahead of the end of the term. If yours is coming up and you haven't heard from us, ask.
A note on accessibility. If you need information from us in another format, or need an accommodation to communicate with us, tell us and we will arrange it.